I had a cleaning and exam there recently. The office was very careful in following all current CDC guidelines against covid. The front desk explained all the details with insurance clearly and my hygienist was very thorough with my cleaning. The dentist also did a great exam and made sure to address all my concerns and questions. I had a great experience.
You will be much better served at another practice. The dentist is mediocre at best and his management staff is incompetent. I went there for years and they lost me over a 15 dollar outstanding bill that they told me I could pay when I came back for my next appointment like I did for years. When Dr. Felts was there he ran the practice the way it should be run. They ahve destroyed relationships with their insurance networks as well due to their mismanagement and poor attitudes. The location is a challenge if you have any mobility issues and they use space heaters in their old outdated facility. Do yourself a huge favor and find someone who is better. Dr. Holland....do better.
Professional. Good cleanings. Dr Holland is great. Been going here for decades. Make sure they check your insurance before you agree to a service. Staff is generally friendly, but they can get a bit snippy when it comes to money on occasion.
I had an overall great experience with Twin City Dentistry. First off, the receptionists were very welcoming. Then Angel, my dental hygienist, did a great job with cleaning my teeth. She also gave me helpful advice and provided rationale for brushing my teeth in a particular way. Finally, Dr. Holland had great bedside manner and calmed me of any fears I had about my teeth. He literally showed me each tooth on my x-ray and explained the findings to me. You can also tell that Dr. Holland is up to date on his practices, and he seems to be very evidence-based. After the visit, the receptionists provided me with a warm cookie and bottled water. Highly recommend!
For some, visiting the dentist can be a highly anxiety inducing experience. I've been going to Twin City for almost ten years now and have enjoyed some of the most caring, compassionate staff that have helped nurse my teeth and gums to better health. Thank you!