We were referred by a neighbor, and we're so glad that we listened! Every person we interacted with at Artisan Quality Roofing was so friendly, responsive, and helpful. All sales and office workers were very kind and easy to talk to, and the roofers were super polite and had great attitudes. Dustin was so helpful, taking the time to come out on the day our insurance company would be inspecting our roof to help make sure they saw all the damages. We were also shocked how quickly they were able to get us on their schedule and install our new roof. They had to replace a lot of boards on our roof that had rotted, but we were grateful that they were concerned with the integrity of the structure more than cutting costs. They also took the time to take photos of everything up there to share with us, down to the rot on each board. Everyone showed up on time throughout the entire process and installation day was remarkably fast. It looks great and we're so happy with our new roof! P.S., we found the little gift your roofers left us out back with our old "speak no evil" monkey statue. It really gave us a laugh! Now he has a friend.
My next door neighbors had their roof replaced by “Artisan Quality Roofing” and I was very impressed with the quality of their work. The 1st thing that caught my eye was an enclosed trailer that was neatly organized and was full of everything that you may need while replacing a roof. That meant no side trips to pick up supplies. They finished the neighbors roof in one day and it looks great. So I decided to have them do my roof that was very complicated and it was also a double roof. Their staff was very helpful and within 4 days they sent out someone to give me an estimate on the roof. He spent some time going over how their team worked and how they evaluated the roof to ensure that they did not over order on materials. They scheduled my roof replacement for about 2 weeks later and during that time they kept in constant contact with us to let us know what the next steps were and what were needed to do before they came. Anytime I contacted them I was able to get immediate answers followed up in writing. Normally they are able to do a roof in one day, however, I expected 2 days do to the double roofing and that they were also replacing 3 skylights. At sunup on the day the work was to be performed, a crew showed up and the wrapped the house in tarps so that roofing material would slide away from the house and shrubs. when they were done the rest of the team came by with a dump truck, shingles and all the roofing supplies. By noon all the old roofing material had been removed and quite a few 4x8 sheathing panels had to be replaced since the roof was over 50 years old. Of course that was already in their trailer. no extra runs to the lumbar yard. 3 skylights and sheathing were down by 2 pm. Another crew that was working in Durham had finished their work, so they were diverted to our house to help finish up. By 5 o’clock the roof was done, debris removed, leaf blower cleanup and nails picked up with a magnetic bar. This is the best roofing company I have ever see. the task was handled very professionally from beginning to end. I have never seen a crew work with such team work and so hard. They put the Energized Bunny to shame! There was excellent communication and follow-up by the staff. Money well worth spent.
I recently contracted Artisan Roofing for my roof replacement. From the very first contact, they were extremely professional and easy to work with. The process was clearly explained to me and the benefits of a new roof installed by Artisan demonstrated by an understandable and informative presentation. They worked closely with the insurance company and adjuster to assure my job was scheduled and completed in a timely manner. There was never a time during the process where I had any questions that weren't answered promptly. On installation day, the crew was on time and finished the same day so there was minimal interruption to our lives. Clean up was done quickly and completely. I highly recommend Artisan Quality Roofing for any roof related installation or repair. It is refreshing to d business with a company that does what they say the are going to do, keeps you informed during the process and completes the job on time. Thanks to Abel, Dustin, Amy and all from Artisan who helped make our experience pleasurable.
We had our roof replaced by Artisan Quality Roofing in May of 2022, and I can't say enough great things about our experience with them. All of our questions were answered promptly and recommendations for colors and products were the best. We chose to have a higher end roof installed and it is absolutely beautiful! They protected all the shrubs and trees with care. They were exceptional at keeping everything clean and we were amazed that the entire job that started at 7:00AM was completed by 5:00PM that same day for a 4,000 square foot roof. At the end of the day, the team of about 20 workers stood back and proudly looked at their work and was happy. It was so great to see such hard working "true artisans" proud of their accomplishment! I found out about Artisan Quality Roofing through my son who had his roof installed by them and he was extremely happy with the job they did. I would definitely recommend them as they did not pressure me for a sale, they were very professional, had a wonderful, helpful office staff, and were a real pleasure to do business with. I had called around 6 different roofing companies and Artisan Quality Roofing won my confidence. So happy I chose them!
We have turned to Artisan Quality Roofing over the years for roof repairs, and have always been impressed with their professionalism, integrity and responsiveness. So, there was no question who we would use for a full roof replacement. Everyone on the team made the process easy. They worked with us from the initial evaluation to scheduling to helping us work with our insurance company. They explained the process, shared photos they took so that we could understand what needed to be done, gave us options, and answered far too many questions about what color roof to choose. The crew was fantastic! They worked so hard, were respectful and left our yard in perfect shape. Many thanks to the whole team but especially Dustin, Amy, Shannon, Olivia, and Abel. You all made a very daunting task pleasant. And we love our new roof!