At Winston Smiles, our family & pediatric dentistry is committed to providing the highest quality of dental care to our patients with a gentle and compassionate touch. Our practice offers comprehensive treatment for the entire family as well as an extensive array of cosmetic dentistry options.
About Winston Smiles Dentistry
A year ago I reviewed Winston Smiles with 5 stars. Great team, wonderful hygienists and dentists. However, in May my husband and I had our semi-annual cleaning and checkup. We received a bill in the mail for services covered by our dental insurance??? I called the office and found that Winston Smiles no longer participates in the United Concordia Insurance network!!!! We were Never notified by Winston Smiles that they were no longer in Network. What if this had been an emergency appointment? This is very poor business standards..
Dr. Albertson is highly skilled and very gentle. I trust him completely with my care. I even needed a filling recently, and he made the whole experience comfortable. The hygienist I saw was very thorough, and the dental assistant was very personable.
This practice was okay until they decided they didn’t want me as a patient any longer. I called to make an appointment for myself due to some pain I was having, and was told I could no longer be seen due to 2 missed appointments. The first was in May of 2022. I had just had twins a month prior, so getting to appointments was really difficult, and I totally forgot to call. I rescheduled that appointment when I realized I had missed it, and they rescheduled me for October. I made that appointment and all was well. I needed a filling, so they scheduled me for the following week. I ended up missing that appointment as well because I was so sick with Covid, and my babies were also sick (not Covid). I completely forgot about that appointment due to everything going on. I could understand if I was purposefully neglecting responsibilities, but that wasn’t the case. On top of all of that, I never once received a reminder call, email, or text about any of my scheduled appointments. Nor had I ever been notified of their no call/no show policy (which I still haven’t seen). I’m sad, as this was the first dentist that I had seen in a long time, due to a fear of the dentist, and they made me feel comfortable. Now I have to start at square one.
I found this dental office via my insurance directory. I liked their extended hours for my family. My appointment was pleasant and timely. The cleaning was exceptional. Dr. Hedrick has a great chair-side manner and is attentive. Would recommend to others.
This must be a big joke. Website clearly indicates office open 8-1 Saturday. My wife had an emergency late on friday. called and even went to office Saturday am. Office closed and no emergency number indicated.