About Wheeler Family Dentistry
Our Address
3288 Robinhood Rd, Winston-Salem, NC 27106, USA
How the top growing family-owned businesses are able to compete against national companies, just by giving Google (and potential customers) what they want … a steady stream of great reviews.
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At first this place was okay with me until someone dropped the ball and management refused to admit their error regarding account information. A previous receptionist (no longer there now) failed to save my contact information when updating my insurance. It wasn’t until I received an email today about upping my appointment date that I was informed of an outstanding balance. Mind you, I responded to email, so even if the lady did fail to update my information, they were able to reach me by email. Management lied and said they emailed me- but I have every email sent back to 2017! Then management (Tammy) goes to say that they notification of them sending me text messages and I READ them. But funny how I called today and the NEW receptionist confirmed NO NUMBER on file. Since I was never given proper notice and they dropped the ball with saving mt information after I CALLED THEM! I asked if I could pay something day of the visit. Instantly it was the UNFORTUNATELY NOT. My thing is the principles, the morals…. I’ve always paid my balance at every visit.. account has always been in good standing. You would think they would be willing to take a payment. It wasn’t like i was running.. i did my part. To know i served this country for people that can’t admit their wrongs, didn’t even apologize, nor offer a solution, knowing the pandemic that we’re in, it’s sad. After seeing a different side of their office They deserve 1 star.
Dr. Wheeler has saved us on (2) family vacations ! Last year on day one of our week at the beach, my husband's face blew up with an infection in his tooth. I called Dr. Wheeler on a Saturday evening, and he spent the time with me to find an open pharmacy and called in a prescription for an antibiotic.SAVED. This week we are leaving for a 2 week vacation when my son in Charlotte called to tell me his back molar cracked. Dr. Wheeler fit him in his schedule, and did a crown for him on the spot ! SAVED AGAIN. To top it off, he is a really great guy, and his staff is very friendly and professional. I recommend him to anyone looking for a fantastic dentist ! Lynn Powers
Very friendly staff. Best dentist I have ever been too. I would highly recommend this office to anyone in need of a great pain free dental experience. You will not regret it. You will not be disappointed.
Wonderful dentist. I've had extensive work and I'm super happy with Dr Wheeler and his awesome staff!
Great place. With a kind staff! 100% recommend.