About Warren Dental Center East
Our Address
2606 New Walkertown Rd, Winston-Salem, NC 27101, USA
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On November 25, 2024, I took my mother to Warren Dental to have her partial replaced. Initially, Dr. Rob attempted an adjustment, but unfortunately, it made her partial more uncomfortable. My mother voiced her concerns, and though Dr. Rob made additional attempts to fix it, he became increasingly frustrated when he couldn't restore it to its original state. After several unsuccessful tries, he told us that he couldn't adjust it back and that she would have to live with the discomfort until she received her new partial. This was deeply disappointing, as my mother left in worse condition than when she arrived. Despite this, we proceeded with getting a mold for the new partial and were told the process would require multiple visits, which we accepted. However, the scheduling of these follow-ups turned into a frustrating ordeal. We were originally set to return on Monday, January 13, for Dr. Warren to check the fit, but upon arrival, we were told the appointment had been rescheduled to Thursday, January 9, which we had unknowingly missed. I explained that I had responded to the appointment confirmation for January 13 and had mistakenly assumed the emails for the 9th were related to that date. Having taken time off work, I asked if Dr. Rob could check the fit, but the receptionist claimed he was not on-site. However, I saw Dr. Rob walk down the hallway, only to turn around and leave in the opposite direction. Even though we couldn’t be seen that day due to their scheduling mistake, I rescheduled for January 30. When we returned on the 30th, the office seemed tense, and it was clear that staff members had been made aware of the situation as they frequently lingered in and around the exam room while Dr. Warren spoke with my mother. During our discussion, I informed Dr. Warren that my mother has been diagnosed with dementia and sometimes experiences emotional episodes. I expressed my appreciation for his patience and understanding. Dr. Warren explained that this was the time for my mother to assess the comfort of the partial and share any concerns so that adjustments could be made before her next, possibly final, visit. I informed Dr. Warren that my mother has been diagnosed with dementia and sometimes experiences emotional episodes. I expressed my appreciation for his patience in working with her. Dr. Warren explained the next steps in the process and emphasized that my mother needed to determine if the partial was comfortable before her next visit. During a previous visit, my mother raised concerns about food getting trapped in her gums and spacing between her teeth. Dr. Warren explained that her teeth had shifted over time and that it would be difficult, if not impossible, to create a partial that would fully close the gaps. He suggested she take the device home to adjust to it and return if she still had concerns. However, he also made a dismissive remark that she might want to find another provider to build her partial. Despite his comment, we returned today, as instructed, with three specific concerns my mother had about the fit. As Dr. Warren addressed them, he became increasingly impatient when my mother asked for clarification, struggling to understand his explanations. While my mother is high-functioning and capable of understanding most things, his reasoning did not align with what we were observing in her mouth. As she tried to piece it together, he grew more agitated and abruptly told her to “hold on” and “listen to me” in a manner that was unprofessional and unacceptable. Moments later, he declared that there was nothing more he could do, stated that he would take back the partial, issue a refund, and rescind the insurance claim, then immediately walked out to see another patient. This experience was disappointing. The way my mother was spoken to, in front of multiple staff members was unacceptable. I hope that Dr. Rob and Dr. Warren take time to reflect on how they communicate with special needs patients and recognize the impact their words and actions have. Because today, my mother left their office in tears.
Dr. Warren is excellent. He has great technique and takes great care in diagnosing and making sure that i received a great dental treatment
I have a fear of dentists and he was great. Very polite, extracted a tooth. He did a great job. Highly recomend.
My experience with this Dental office is worth more than 5 stars really..in all honesty it deserves a 10 star rating..from the receiving area all the way to the dental procedure it was all a very professional setting..shout out to Ms Ruth and my dentist that day..he helped me overcome my fear of dentists..this is the best place to get your dental work done.
My appointment was changed from 9 AM to 8 AM Because my hygienist was sick. I was delayed due to not realizing my windshield was icy so I had to clean it before I took off to go to the dentist and that delayed me. I always Arrive at my appointments on time but this is the first time that I was running late by 13 minutes. I didn't realize they had a 10 minute window and I was already almost there a few minutes away and they said that the hygienist would not see me. So I had to turn around and go back home. So if they had a window of 10 minutes I just went over by 3 minutes they wouldn't see me. and now they changed my appointment to a couple of months away. I am not happy at all.