Plumber serving multiple locations in the Winston-Salem, NC area offering various services:
Emergency | Tankless Water Heater Repair | Septic Tank | Sewer Repair
About Transou’s Plumbing & Septic
Plumber serving multiple locations in the Winston-Salem, NC area offering various services:
Emergency | Tankless Water Heater Repair | Septic Tank | Sewer Repair
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We had our main water line break. Contacted 8 local companies. Only 3 returned my call. As much as I HATE to pay $5350.00 for a water line & comparing to the average cost per foot, Transou's seems to be fair. We had about 180 feet, which came to 30 dollars per foot. These men worked seamlessly! They even placed the large rocks they pulled out of yard into our landscaping. This company is FANTASTIC! Desire' in the office was organized, communicated flawlessly, and is KIND. The trench digger was incredible. All new piping inside was done neatly, efficiently, and all wrapped in foam. Praying this lasts 40 years with no issues. I highly recommend this trustworthy company!
Transous came out last week to help with a clogged toilet. The tech that came out was amazing!! Super polite and very knowledgeable. I will NEVER use another company. Everything was so simple from the amazing customer service and communication to completion and resolution of our issue. If you’re ever in need, don’t hesitate, call the Truck with the Duck!!
We were told that a re-piping/water heater replacement would take one day, it ended up taking 4 and they were late by hours every single day. The plumbing project should have been completed in late February we were supposed to receive an inspection before we paid. They failed to provide an inspection or notify us of one. When we received the inspection, they failed. Then it took weeks of hounding them to receive an appointment for another inspection. Many appointments fell through during the weeks. They said they needed to do tests before inspection which resulted in complications that flooded our bathroom. They also did not fully tighten the plumbing leaving pipes leaking under the sink. Due to the flooding, they offered to replace our flooring due to sewage contamination. They sent out another company that tore out the flooring, sink/vanity, baseboards, and some drywall. Industrial dehumidifiers ran for 3 days. We have been left without flooring and a sink for weeks on end with very little communication. They were deciding during this time who is going to handle the flooring. We were told if we wanted to pick a new type of flooring that was more expensive than what we had before would just have to pay the cost of the material difference. Now we are being told we would have to pay extra for the labor since their flooring laborers at Transou's do not have the expertise to install. Meanwhile, no dates or specifics for anything have been given. This morning, we were told they could maybe do it in a week. While still providing no specifics about the vanity that was taken being replaced. Communication is nearly impossible and we have to give the entire story to each person we talk to. Since zero appointments have been kept, I doubt the suggestion that it might be done in a week is true.
Torey & Seth were very helpful in finding the leaks in the bathroom that caused the water to run onto the ceiling below. They made good suggestions and the price was reasonable for the work they performed. They were courteous and professional and I would recommend them for any of your plumbing needs. I will definitely use them again should the need arise. They completed the work in a few hours in the afternoon.
I can’t say enough good things about Transou Plumbing. I am somewhat new to town and bid a new water main from the street to the house. I took three bids. Two guys, Rigo and Steven, arrived the day I called. Rigo was the only person who said he first had to call in the permit, call 811 for gas lines, install an expansion tank, and would do everything to code. I confirmed they did not cut a single corner, when the HP inspector walked through. He said their workmanship was excellent but wanted them to make the main shut off closer. Rigo came back the very next day and fixed it at no charge. Both Rigo and Steven are exceptional craftsmen and the bid/negotiation process was a breeze with the office. A first-class operation from top to bottom. You will not be disappointed.