Rain-Go Exteriors & Roofing Company
3941 NC-42, Raleigh, NC 27603, USAAbout Rain-Go Exteriors & Roofing Company
Our Address
3941 NC-42, Raleigh, NC 27603, USA
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My gutters look beautiful. I chose black and my home looks great. I dealt with Susan who was great. She kept me updated and this project was done within a week of inquiring. Susan responded to me quickly with everything. The two gentlemen that came to my home were friendly, professional and very neat and never knew they were here when finished. Thank you!! I will definitely call on them again if exterior needs are in my future.
Rain-Go put new gutters/downspouts on a screened in porch I completed. When the gutters and leaf guards were installed there was some concern as to the pitch of the roof and the volume of water that the gutters could be able to handle. The crew created diverters to direct the flow more evenly as it reached the gutters. 8 months later I called to let them know that the diverters were trapping debris causing to leaf guard to clog up and lessen the effectiveness of the gutters. Susan had a crew out within a few days to address the problem and make corrections that are proving to be effective. I remain impressed with this company, their staff and the way they have stood behind their work without giving it a second thought. I will definitely use them for additional work and have recommended Rain-Go to several friends.
Not a company for novice/new homeowners. Do plenty of research, get competitive quotes, and make sure you know exactly what you need before contacting them. There is an underlying lack of patience that I experienced with Susan the office manager. I didn't want to have buyer's remorse so I asked a couple of key questions 5 days before installation (not great timing on my part but knowledge is better than ignorance). I asked if they could give me details on the differences between their quote and another competitor. I also asked if it would be an issue to change shingle color to a hue of grey vs. black due to energy saving concerns. They canceled my job without speaking to me and within 6 hrs of receiving the questions from me (emails sent at 4am and job canceled at 10am). Susan then scolded me over the phone and proceeded to tell me that I'm not the type of customer they want. Looking back, I'm glad that I asked the questions because I would rather know the true character of anyone that is doing work on my home. Every dollar is hard-earned and personally, I would rather work with a company that appreciates their customers. Even the annoying ones!
Did a fantastic job with the gutters. Tim and Susan were wonderful to work with.
Tim and his team are awesome. They replaced our roof and gutters and did an absolutely beautiful job. They were recommended by a friend who has done business with them for over 10 years, which, in this day and age, speaks volumes. We were so pleased with the quality of the job done, they are now replacing the siding and gutters at our son’s home. Simply the best!