Norato Roofing is an awesome company to work with. I called them because my roof needed to be replaced due to wind damage. Elias came from Sanford all the way to Hope Mills to meet with me. Elias communicated with me via phone and text and was very prompt. The process was effortless and the bid for the job was very reasonable. Elias walked me through what I needed to do and kept me informed of dates/times, and any changes that came up with the schedule due to inclement weather. The entire team was very professional, friendly, and very appreciative that I actually got them lunch & a cooler of drinks because they were working so hard in the hot sun. They cleaned up all of the debris that occurred during this process and left my home, looking the same as when they arrived. I would most definitely recommend this company and I am also very appreciative of the awesome job that they did!
About two storms ago we had a tree breakoff a limb and stuck in our roof. What to do! We called a friend and they called Norato. Norato was at our property "insert finger snap" just like that! Thank you Norato
Had a tree fall on my house during a wind storm on Dec 23,2022. Called Norato & Ken came out immediately. He looked at all the damage including gutter replacement & a hole on the porch ceiling where a branch went through. He looked at it all & guaranteed they could repair it all. I asked again & he told me to look at their business card, that listed gutter replacement repair, construction, etc… The workers came the next day, very kind & efficient. They were almost done & Ken had forgotten to get the ridge vents. He asked if I wanted them. I told him it was on our contract & he failed at that. Came back with cheaper vents than I had before. When I asked abt the gutters, he said they would get to it. I asked abt the porch hole & he said they didn’t do that kind of work. I told him we had discussed it & it would fall under ‘unforeseen damage & the price is variable’. Said this in front of my security camera. They left. He came back on Thursday angry, jerked the sign out of my yard, & came to ask me to withdraw from the ‘agreement’. I told him it was a co tract, not an agreement & I would not sign it. I don’t believe he was telling Jose the truth. He sent me a txt the next week asking if I still needed gutter work & I replied ‘Yes, please. I never heard back. I called Jose to try & work it out. He even came over & I showed him the things left undone. Then I get a notice from a well respected attorney in town that they had out a lien on my home & were going to sue me for the half payment for things that weren’t completed. I got my response & documents & pics & sent them to the attorney. Ends up, no lawsuit, no payment due & the lien will be taken off my home. Ken certainly took advantage of me being a single woman that didn’t know squat. They get to lay the legal fees & I still may take them to court. Just my story with them. They do great roofing repairs but left me hanging with the rest of the mess…
Elias Vivacencio was very professional,timely and listened to our needs. Very punctual in giving estimate and explaining in detail the process of getting a new roof. Would recommend this company to my friends and family.
Does good work for a fair price. Ken is very punctual. Always on time if not early for the estimate phase. Excellent front man. Jose Norato the owner who schedules the work has scheduled 2 different jobs for me and did not show up both times on the day scheduled. Didn't even call me to let me know the 1st time. If you are OK with that inconvenience you won't find a better roofer anywhere. Just expect delays.