About Bodenheimer Plumbing Services, Inc.
Our Address
2860 Ridgewood Park Dr, Winston-Salem, NC 27107, USA
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Short story of it - this will be my first call if I have any more plumbing issues. Scheduling (Jennifer) and technicians (troy and I didn't get the other guys name) were amazing. Long story - Ok bodenheimer was not my first call but I wish they had been. I had a slow drain so I called roto rooter(robbers). They came out and couldn't clear the blockage so they don't me they would have to dig it out - but since it was right at 3 feet they would have to call the excavator ($5700 just for that) and replace the line. I asked why can't you just jet it out? Was told that's just a bandaid I need to replace the line (which wasn't cracked or damaged just old but still working). The estimate for that was 9000. I dunno about y'all but bandaid or not I've had cheaper ER trips. I just wanted the line cleared. I could seriously go get a plumbing certification for that much money. Anyway, so I begrudgingly scheduled to have them start the work in two days. Following day after the sticker shock wore off and I could think clearer I decided to get a second opinion and have someone else give a try. THANK GOD I DID. I called bodenheimer on a Tuesday afternoon and Jennifer who I spoke with when I called was so helpful and personable. I told her my situation and concerns and she had me scheduled for the next day and she said she was going to make sure she sent a tech who she was confident could help me. So Wednesday the techs - troy and I didn't get the other young man's name- showed up on time and got to it. They also couldn't clear the clog through the house and they really gave it their best shot. So at that point I was ready for all that since roto robbers couldn't get it through the house either. Here's where the different experience shows- troy said the next course was to dig out and replace my one way clean out thing (ugly thing sticks out of the ground and makes a heart stopping noise when you hit it w a mower) with a two way valve as it was just past the location of the clog. and then to run a camera and to jet it out. For WAY WAY less than what RR was proposing to do. Roto robbers I guess didn't want to get their slacks dirty and actually dig to replace the valve. So that laziness would've cost me 9k had I trusted roto robbers. Anyhow - troy and the other guys dug it out and cleared it and camera-ed it. Replaced with two way clean out and buried the pipe back. They did exactly what I needed - fixed it quickly and correctly. Everytime they had to come in they put on shoe covers and cleaned up after themselves (which should be a duh but other company left a path of mess which was great when I still couldn't run water to mop). Another thing that stuck out about troy was I asked why roto rooter wouldn't do what they did and I really wanted him to dog them out but he said in the most professional way that roto rooter didn't want to dig. That showed me a lot of professional integrity when he had to chance to really talk crap but he didn't (though I really wanted to hear RR are some scumbags who work on commission and were just trying to take advantage of me). Nevertheless - bodenheimer plumbing got me fixed in 4 hours. Didn't try and upsell me on services and were transparent, communicative, and respectful from start to finish. Call bodenheimer - you will not be disappointed. See attached video for the gross moment my drain gets unclogged
Not a great experience so far. They claim to be trustworthy - We recently called for washer repair service. The repairmen arrived. They fixed it. Coincidentally, when they left, $1600 in cash and a diamond ring left at the same time. Sadly we can’t prove that they took it yet. We didn’t realize we were going to need to watch them every step of the way. Be cautious!
Alex Dominguez is a great plumber! When he analyzed the problem and then clearly and quickly explained his solution I knew he was the man for the job. Then the service manager, James Caudle, came out to make sure everything was done properly and it was. They were friendly, reasonable, professional and most importantly KNOWLEDGEABLE. James Caudle has been working around plumbing since he was 14 and has had training with different companies. His experience enables him to discern if the plan will work. The camaraderie between Bodenheimer’ s technicians and supervisors is refreshing to see. They are an old school family type business with a keen ability to engineer solutions in the field. I highly recommend them.
We have used Bodenheimer Plumbing Services for Commercial Services for MANY years. I cannot say enough great things about the admin/dispatching staff, a few select technicians, and our estimator. HOWEVER, the service management department has been a huge disappointment lately. Several estimates were requested by a tech as well as myself, and it took almost 3 months for the estimator to get the information needed from the service management department. I feel there is a lack of communication within the service management department. So, if you are wanting an estimate for a service, I would advise requesting an estimator upon calling. Also, I have never experienced a mess being left behind after a service call until last week. That was a huge disappointment. Problem was fixed, but leaving this behind for a property manager to clean up was unacceptable in my opinion. The techs that usually service our locations have always cleaned up after themselves, or at the very least notified me if something needed to be cleaned.
I'm delighted with the service provided by Bodenheimer Plumbing Services. The technicians were knowledgeable, efficient, and thorough They kept me informed of the progress of the repair. They treated me with respect, courtesy, and kindness. I feel safer knowing that this company did the repairs. I will definitely call them if or when I have another plumbing need.