About Artisan Quality Roofing
Our Address
1600 Olive Chapel Rd STE 144, Apex, NC 27502, USA
How the top growing family-owned businesses are able to compete against national companies, just by giving Google (and potential customers) what they want … a steady stream of great reviews.
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I recently had the pleasure of working with Artisan Quality Roofing, and I couldn't be more satisfied with their service. From start to finish, they exceeded my expectations in every way. Firstly, their punctuality was impressive—they arrived right on time and got straight to work. Throughout the project, their team maintained a clean and organized workspace, which I really appreciated. We needed quite a bit of work, as you can see from the photos. The quality of their work was exceptional; the new roof looks fantastic and has truly increased the overall value of my home. What really stood out to me was their dedication to customer satisfaction. During the job, they identified an additional issue with my house and took the initiative to fix it, ensuring everything was in perfect condition. This level of care and attention to detail went above and beyond what I had anticipated. Overall, Artisan provided a seamless and stress-free experience. If you’re looking for a reliable and professional roofing company, I highly recommend them!
I’ll write this in episode form: The Artisan promptly set up an inspection and estimate for a new roof. They were upfront about concerns with some areas that would need extra work. They noted my wife's concern with planting and yard plantings. They are taking photos of the roof and yard. They arrived on time and made every effort to maintain and protect my wife's areas of concern and maintain a controlled construction work site. Presently, they are at the halfway point of the job, and every worker on site has reflected the same attitude as the management and office staff. These are skilled roofers. You might consider them laborers; I assure you they are professional roofers. So remember, Artison goes from product to installation and has a single goal: to meet the customers' needs with good products and services. As a retired senior engineering inspector, I chose them for this reason. Remember, you get what you pay for.
Here's to posting a super happy review, for an AWESOME company! Artisan Quality Roofing is 5 Stars AWESOME!!!!! After damage to our roof from the spring time storms here near Southpoint in Durham NC, and a badly damaged and leaking older roof, leaking and pouring water into the house, with an old original 1962 plywood still in-place we badly needed a complete tear-off full-roof replacement. After shopping around and getting quotes, most being completely ridiculous, I was referred by a friend in Chapel Hill to Artisan Quality Roofing as they had done his roof, also on recommendation from his other friend. Well, THAT... was a fantastic recommendation! From the first call to Artisan and "Hello..." I knew this was going to be different, this was going to be good... REALLY good! The process to initiate the estimate was very engaging (Dustin was friendly, thorough, engaging and fantastic), fast with no delays, the quote was competitive and comprehensive, and no extra's and no gotcha's. The ease of choosing the materials and style was great, and enjoyable actually, and beginning of the scheduling process was very accommodating. They kept in-touch with us and updated us throughout the whole time-frame! Payment-wise, pre-paying was our processes of choice, and it couldn't have been easier - the Artisan team offered several options. Prior to starting the job, we had paid for most of the work up-front - always helpful - where with the final completion of the job and the balance we made arrangements with ease, a very flexible team! Ok... the work.. Here's where things go from AWESOME... to MIND-BLOWING!! We were told to be prepared, as the installation team would show up around 05:00 am, and be done the same day... np's... In fact, they showed up at 05:30-ish with several trucks and a ton of workers, who wasted not a minute... and within 10 minutes of arrival, they were on the roof.. beginning the shingle removal process, while another team spread tarps all around the house and property to protect and minimize mess! Just fabulous!! And then... by 08:30 the roof was not only completely removed but they had begun the replacement of the plywood and repairing some of the rafters that needed support-repair... by 10:00 am all of the wood replacement was done and they had begun the membrane-water seal install and perimeter metal trim and shingling... including a point where they found that the interior bathroom vent-pipe had previously been improperly routed into the inside of the roof and the team quickly corrected that by redirecting the piping to the roof and added a small filtered exterior roof vent - and by 11:30 am - they were done!! Half the crew was gone shortly after completion, and the remaining cleaned up the property, with SUPER great attention to detail... and VOILA~!! Job done!!! Now, the quality of the workmanship is outstanding... I can't say enough about that! I was up on the roof throughout the process (I'm an Engineer - I love this stuff!). It was a pleasure to watch the installation team work, and they were not only fast and efficient, but really jovial, and enjoyable to have working on our house - what a great team! The attention to detail for the house and for the look of the installation was obvious from watching them work. The end-result was an even better look to the roof than what I had planned and expected! The Artisan team are not simply highly skilled, but craftsman with a sense of pride in what they are doing! From start to finish, every step with Artisan was-is friendly, enjoyable, easy, and accommodating. This is a whole different kind of company... I didn't think these kind of people still existed, but WOW am I glad they do! So, in conclusion, do yourself a favor, skip the hassle of the other companies, if you need roof-work, just call Artisan... you'll be REALLY happy you did! I can't recommend Artisan highly enough - they are simply 100% 5 Stars AWESOME!!!!!
Artisan Quality Roofing are truly professional at what they do. Dustin was transparent with me from day one regarding the roofing system I would receive, Amy and Olivia were great at answering any lingering questions and financial logistics for me, and the roofing crew was efficient and thorough. Everything that Dustin told me was going to happen, happened and exceeded my expectations. From the stair cased flashing, weaved valleys, premium drip guards, scheduled time frame, and more. Throughout the process, photos were sent to me and communication was clear. We encountered one hiccup that was handled professionally within moments. No debris was left behind when the crew left, only leaving behind a clean, new roof. We could not be happier to have a new roof over our heads and recommend this pristine company to anyone who needs a QUALITY roofing system with a competitive price. Thank you Artisan for providing such a great service!
Dustin and Amy with Artisan were fantastic to work with. We had multiple companies come quote us on a roof replacement and Artisan was very competitive and very thorough with what to expect. From estimate to final invoice, their communication was very clear. We got photo and text updates throughout the replacement day since we weren’t home while the work was done, and when the job was complete, the crew didn’t leave even a nail behind. We’re very happy with the results and are glad to have chosen Artisan for our roof. Highly recommend you have them out for a quote on your roof replacement.