About Artisan Quality Roofing
Our Address
1600 Olive Chapel Rd STE 144, Apex, NC 27502, USA
How the top growing family-owned businesses are able to compete against national companies, just by giving Google (and potential customers) what they want … a steady stream of great reviews.
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I recently had the pleasure of working with Artisan Quality Roofing, and I couldn't be more satisfied with their service. From start to finish, they exceeded my expectations in every way. Firstly, their punctuality was impressive—they arrived right on time and got straight to work. Throughout the project, their team maintained a clean and organized workspace, which I really appreciated. We needed quite a bit of work, as you can see from the photos. The quality of their work was exceptional; the new roof looks fantastic and has truly increased the overall value of my home. What really stood out to me was their dedication to customer satisfaction. During the job, they identified an additional issue with my house and took the initiative to fix it, ensuring everything was in perfect condition. This level of care and attention to detail went above and beyond what I had anticipated. Overall, Artisan provided a seamless and stress-free experience. If you’re looking for a reliable and professional roofing company, I highly recommend them!
Here's to posting a super happy review, for an AWESOME company! Artisan Quality Roofing is 5 Stars AWESOME!!!!! After damage to our roof from the spring time storms here near Southpoint in Durham NC, and a badly damaged and leaking older roof, leaking and pouring water into the house, with an old original 1962 plywood still in-place we badly needed a complete tear-off full-roof replacement. After shopping around and getting quotes, most being completely ridiculous, I was referred by a friend in Chapel Hill to Artisan Quality Roofing as they had done his roof, also on recommendation from his other friend. Well, THAT... was a fantastic recommendation! From the first call to Artisan and "Hello..." I knew this was going to be different, this was going to be good... REALLY good! The process to initiate the estimate was very engaging (Dustin was friendly, thorough, engaging and fantastic), fast with no delays, the quote was competitive and comprehensive, and no extra's and no gotcha's. The ease of choosing the materials and style was great, and enjoyable actually, and beginning of the scheduling process was very accommodating. They kept in-touch with us and updated us throughout the whole time-frame! Payment-wise, pre-paying was our processes of choice, and it couldn't have been easier - the Artisan team offered several options. Prior to starting the job, we had paid for most of the work up-front - always helpful - where with the final completion of the job and the balance we made arrangements with ease, a very flexible team! Ok... the work.. Here's where things go from AWESOME... to MIND-BLOWING!! We were told to be prepared, as the installation team would show up around 05:00 am, and be done the same day... np's... In fact, they showed up at 05:30-ish with several trucks and a ton of workers, who wasted not a minute... and within 10 minutes of arrival, they were on the roof.. beginning the shingle removal process, while another team spread tarps all around the house and property to protect and minimize mess! Just fabulous!! And then... by 08:30 the roof was not only completely removed but they had begun the replacement of the plywood and repairing some of the rafters that needed support-repair... by 10:00 am all of the wood replacement was done and they had begun the membrane-water seal install and perimeter metal trim and shingling... including a point where they found that the interior bathroom vent-pipe had previously been improperly routed into the inside of the roof and the team quickly corrected that by redirecting the piping to the roof and added a small filtered exterior roof vent - and by 11:30 am - they were done!! Half the crew was gone shortly after completion, and the remaining cleaned up the property, with SUPER great attention to detail... and VOILA~!! Job done!!! Now, the quality of the workmanship is outstanding... I can't say enough about that! I was up on the roof throughout the process (I'm an Engineer - I love this stuff!). It was a pleasure to watch the installation team work, and they were not only fast and efficient, but really jovial, and enjoyable to have working on our house - what a great team! The attention to detail for the house and for the look of the installation was obvious from watching them work. The end-result was an even better look to the roof than what I had planned and expected! The Artisan team are not simply highly skilled, but craftsman with a sense of pride in what they are doing! From start to finish, every step with Artisan was-is friendly, enjoyable, easy, and accommodating. This is a whole different kind of company... I didn't think these kind of people still existed, but WOW am I glad they do! So, in conclusion, do yourself a favor, skip the hassle of the other companies, if you need roof-work, just call Artisan... you'll be REALLY happy you did! I can't recommend Artisan highly enough - they are simply 100% 5 Stars AWESOME!!!!!
I’ll write this in episode form: The Artisan promptly set up an inspection and estimate for a new roof. They were upfront about concerns with some areas that would need extra work. They noted my wife's concern with planting and yard plantings. They are taking photos of the roof and yard. They arrived on time and made every effort to maintain and protect my wife's areas of concern and maintain a controlled construction work site. Presently, they are at the halfway point of the job, and every worker on site has reflected the same attitude as the management and office staff. These are skilled roofers. You might consider them laborers; I assure you they are professional roofers. So remember, Artison goes from product to installation and has a single goal: to meet the customers' needs with good products and services. As a retired senior engineering inspector, I chose them for this reason. Remember, you get what you pay for.
I had a great experience with Artisan Quality Roofing doing a full replacement on my 30 year old roof. They came enthusiastically recommended to me by multiple neighbors. Dustin came to the property and gave me a detailed estimate, explained their process and materials, and generously worked with me on pricing. It was a breeze selecting shingles and scheduling the work with Hollye and Olivia, who kept in contact with me before, during, and after the job. Great communication. The whole installation took a single day to complete -- the Artisan team was prompt and professional, left the property immaculate, and the roof looks great. No surprises on my final invoice, which was completely in line with the estimate. I'm very pleased with the results and I highly recommend Artisan.
I was torn between 2 or 3 stars for this, as some things were done well and some not so much. Good: - With the estimate, Dustin was quick to come out and get the estimate complete. He was normally very quick to respond to any questions - The install crew was friendly, on time, and seemed to be working hard throughout the day. The roof itself looks good. Haven't seen the functionality yet since it was yet to rain though. But it seems like they did a good job with the actual install Bad: -The office staff. The communication was awful. We were initially scheduled for a 11/20 install. On 11/19, I received a call from Hollye advising the install would be cancelled due to rain. (Completely understandable). After our project was cancelled , I have no idea why, but it seemed like we were a problem to them. On four different occasions over the next few weeks, I was told I would get a call to get us rescheduled, however the calls never came. When I would call to get any updates, I was greeted with a, "Oh, we've been talking about your project on a daily basis". Which was weird to me because I heard nothing. Eventually I received a text message telling me the install was set for 12/18. However at around 4 pm on 12/16, I got a call from Dustin directly advising they would do the install the next day instead due to possible rain. Not sure why Dustin reached out instead of the office? It just seemed like they were annoyed with the fact that we needed rescheduled. - They had a crew of 16 people working on the house, which I'm guessing was to get the job done quickly. While we appreciated the speed of the install, it did possibly have its issues. When we initially got our estimate, it did state that damaged sheathing boards would be replaced at $75/board. In the morning, I had an email stating that they replaced 26 boards. However the invoice later stated they replaced 34 boards. Obviously I wasn't up there, so that part is what it is. However from some of the photos I was sent, to me it seemed like the installers were responsible for taking chunks out of several of the boards while removing the old shingles. This is just my opinion and maybe it does happen. But our final cost was 20-25% over the estimate price. The install was supposed to take the entire day, but they were gone by 2 pm. Maybe more careful removal could have saved some boards? For most people who are having insurance pay for the replacement, this wouldn't be an issue since they would be the ones paying out. But for us being out of pocket, this was a big deal. When Dustin did the estimate initially, I did ask him how many boards usually need replaced. He advised that with a roof as steep as ours, it's usually not many. Kind of felt led astray there. - After the install, everyone completely disappeared. I was working from home and had no idea everyone had left. Nobody ever came to find me to do a final walkthrough or anything (Not even sure if there was a project manager on site). After they left, we found trash still laying around and even some of our Christmas light strands cut that weren't even anywhere near the house. We also have an unfinished section of our attic that houses our HVAC. I went into that room and found about 30-40 nails laying on the ground. (Some should be expected, but that seemed excessive. With all of that said, the final reason I gave them 2 stars was because not a single person from their company ever contacted us to ask how the job went, were we satisfied, etc. From the moment our first install was cancelled, we felt like we were a problem for them. After the install was complete, I got a call from Holly which she hung up instantly. I called her back and she advised she didn't mean to call me, because my invoice wasn't done (Didn't ask how the project went). Install done at 2, invoice emailed at 4, never heard from anyone again. I even waited to see if anyone would do a follow up call next day (as I saw in several other reviews). But we got nothing. For the price of the project, that just seemed sad to us.