I am living in North Carolina temporarily and scheduled an appointment here to get a cavity filled after it was detected by my usual dentist. After waiting 1+ hour (they informed me it was because they had two other patients at the same time), I went into the dentists office to be told that this was only a diagnostic exam and they could not treat me today. The appointment was useless and told me what I already know. This was extremely frustrating because I made it clear that I had a cavity which needed to be treated prior to the appointment. I also made sure they had the proper imaging needed. They wanted me to make two other appointments for imaging then treatment. I now have waited 8 weeks for this appointment and need to find another dentist. I would not recommend this dentist as they clearly have no respect for their patients time or health.
I made an appointment online for my daughter a month ago and when we got there today they couldn’t find the appointment anywhere. She did not even try to accommodate us at all even though I showed her our appointment confirmation email. This is not the first time we had issues here and the lady acted like this happens all the time. Get your online services fixed or shut it down til it works properly
We gave them our dental insurance ahead of time and they didn’t have it when we arrived to the appointment. That should have been the first Red flag. We arrived early and still waited well over an hour to be seen. Finally, we asked to speak to someone and were told it will be another 45 minutes. It’s not uncommon to be behind schedule but let us know so we don’t waste our time! We left
Was referred by my UDA dentist to see endodontoist Dr. Applebaum, her office scheduled my appointment quoted my in network cost by verifying my insurance. They call me a week before my procedure to say that Dr. Applebaum is an out of network Dr.and instead of the quoted amount I would need to pay the full amount. Well of course I cancelled the appointment. The issues I have is that I have to start over to find a Endodontoist and it's highy unlikely I will get an appointment for the same day with a different Dr.and I had scheded time off work for the procedure.
I made an appointment online as a new patient and made the assumption that I would be getting my teeth cleaned. I was able to get my x-rays and met with the dentist, which I thought was odd because I still hadn’t had my teeth cleaned. Then one of the dental assistants came in to schedule me for a cleaning… which was the whole reason I scheduled the original appointment. Just posting this review as an FYI to those who are making a new patient appointment that you will have to have an exam first and a cleaning as a separate visit. It could have been communicated better in the appointment details. Dentist and staff were very friendly and knowledgeable though which is the reason I will go back.