About University Dental Associates – Comp Rehab
Our Address
131 Miller St, Winston-Salem, NC 27103, USA
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I made an appointment online as a new patient and made the assumption that I would be getting my teeth cleaned. I was able to get my x-rays and met with the dentist, which I thought was odd because I still hadn’t had my teeth cleaned. Then one of the dental assistants came in to schedule me for a cleaning… which was the whole reason I scheduled the original appointment. Just posting this review as an FYI to those who are making a new patient appointment that you will have to have an exam first and a cleaning as a separate visit. It could have been communicated better in the appointment details. Dentist and staff were very friendly and knowledgeable though which is the reason I will go back.
Braces Update: 9 months into my braces treatment. Doctor Tucker has done a good job with my teeth straightening journey so far. My husband and I have had very poor customer service with the front desk. For three months we have been unable to make a payment over the phone or speak with anyone regarding our account. We call and get put on hold for 10 minutes at a time. I was left on hold 11 minutes yesterday and drove to the office to see if they were that busy. No one was at the counter and the receptionist were sitting in front of the computer with no client and I was STILL ON HOLD. Not ok.
The technician is outstanding. It's not their fault I was kept waiting fir an extra 30 minutes. Woukd I still be seen if I was 30 minutes late?
I have been going to this practice for about 13 years now, after a horrible experience at my previous dentist. This visit was to see my hygienist, Vanessa. She is top notch, and the best hygienist I have ever had. I am 58 years old with a lot of health issues. She is very gentle with me, but gets the job done!! I have also seen Dr. Saliba on a regular basis since I started at UDA. He, too, is top notch in my book. I have never had and issues with customer or billing. I highly recommend UDA.
Been going to this practice for about 20 years! I have never received bad service. Everyone is nice and helpful! My dentist, Dr Lewis, and my hygienist, Samantha are top notch!